Topps Tiles works with K3 to change the customer experience and drive growth

Topps Tiles, the UK's largest tile and wood flooring retailer, and currently at the forefront of the ‘improve not move trend', with a range of vintage, wow factor and high lux designs, plans to maintain its leadership position and go for growth with the announcement that it is working with K3 Retail to transform its systems and processes.

Topps Tiles has commissioned new store, back office and warehouse systems from K3 Retail in order to get faster and more reliable access to trading information, drive business agility and support the customer shopping experience.

Nigel Hickman, IT Director from Topps Tiles, said, "Operating from over 300 stores in a highly competitive market, we need to be able to respond quickly to change and we can't do that unless we can get hold of our data quickly and analyse it to make operational, supply chain and marketing decisions.  Our goal is to drive efficiency while continually improving experiences for both our retail and trade customers."

The new systems will also drive growth, as Topps Tiles says, "312 stores nationwide isn't enough, we continue to expand and require new stores in over 75 locations."

Hickman continued, "We need better stock availability and visibility in the stores so we can respond to our customers' needs.  In the store, K3 will install what Nigel Hickman refers to as a ‘real' enterprise point of service till, so that orders can be managed from the store, in an effort to match store stock to demand and reduce stock held in the warehouse.  Nigel said. "We want to achieve 99% product availability to better manage our costs and keep the customer delighted."

According to Nigel Hickman, Topps chose K3 because, "we were impressed at the speed at which K3 responded to our needs and were able to come up with solutions.  For instance, we will soon revolutionise our inventory management and product despatch with K3's Hand Held Terminal platform supporting our store and growing online sales channels.  We now have a flexible and stable platform on which to build many new capabilities for the future."

K3 Retail will implement new Microsoft-based systems that will enable Topps Tiles to get information from its whole estate much more quickly, without dropping data and without time-consuming manual intervention.

About Topps Tiles

Since opening our first specialist tile centre in Manchester in 1963 we've been offering our customers high quality products at value for money prices sold by friendly, knowledgeable staff.

Topps Tiles PLC is Britain's biggest tile and wood flooring specialist with over 300 stores throughout the UK and more store openings in the pipeline.

Our focus is to inspire home improvement by offering great value products and exceptional levels of service to ensure our customers always return and recommend.

We offer an outstanding range of wall and floor tiles, natural stone, laminate and solid wood flooring and under floor heating. Plus all the tools, adhesives, grouts, accessories and cleaning products you'll need for the job.
www.toppstiles.co.uk

About K3 Retail 

K3 Retail deliver multi channel solutions that enable retailers to create joined up shopping experiences for their customers whether they choose to buy on-line, direct or in-store.
 
18 years experience delivering award winning solutions, to more than 100 internationally recognised retail brands, has helped our experienced team of retail consultants develop the most complete range of multi channel retail solutions available to Microsoft Dynamics AX or NAV users. As a Microsoft Gold Certified Partner, member of Microsoft's Partner Advisory Council for Retail, invited member of Microsoft's Inner Circle and Presidents Club, we offer a clearly defined roadmap and proven products backed up by Microsoft's $2billion investment in the Dynamics platform.
 
Our ability to translate thought leadership and multi channel experience into innovative and effective retail solutions has benefited customers including: Agent Provocateur, American Golf, Beales Department Stores, Booths Supermarkets, Carpetright, Clinton Cards, Dobbies Garden Centres, Dreams, Gamestation, GameStop, Give, Jigsaw, Kiddicare, Ryman's, Smyths Toys, SpaceNK, and The White Company.
 
www.theretailpeople.com 

Laura Sloan
PR Contact
Fieldworks
Tel: 01435 873080
laura@fieldworksmarketing.co.uk
www.fieldworksmarketing.co.uk